Frequently Asked Questions

Common Questions

Where is my order?
Your shipment confirmation email will have a Tracking Link included so you can easily track your package. You can also check on your order status 24 hours a day by going to Check Order Status. Here you can login with your order # and email Address to check order status, view tracking information (if order has shipped), and print copies of your receipt.
Do you ship outside the US?
At this time, we do not ship to addresses outside the United States.  In addition, at this time we do not ship to APO addresses.
Is this item IN-STOCK?
We stock 99% of our items and our web site is backed by a "real time" inventory system. If the item(s) you select can be placed into your shopping cart, the item is IN-STOCK and will ship in accordance with the shipping method you have chosen. If the item is out of stock, you will receive an out of stock message when you attempt to place this item in your shopping cart.
Do you offer wholesale prices?
No, we do not offer a wholesale program at this time.
Do you have a printed catalog?
No, we do not have a printed catalog at this time.  You may view our entire selection of products 24/7 by following any of our below on-line catalogs:
   

Sports Flags, NASCAR Flags, and Sports Pennants
at Sports Flags and Pennants Co.

College Flags, College Pennants, and College Banners
at College Flags and Banners Co.

NFL Flags, NFL Banners, NFL Pennants and NFL Merchandise
at Pro Flags and Banners Co.

Baseball Flags, Baseball Pennants, MLB Flags, MLB Pennants,
at Baseball Flags and Pennants Co.

College Merchandise, NCAA Merchandise, and College Gifts
at College Merchandise Co.

Can you make a custom flag?
Yes, custom flags, pennants, and banners are available.  Our minimum quantities are 48 pieces (flags/banners) and 288 pieces (pennants).  Please send your flag design and project description to info@sportsflagsandproducts.com.
What is your fax number?
Our fax number is 253-276-0723.

Order Questions

How do I check Order Status?
Your shipment confirmation email will have a Tracking Link included so you can easily track your package. You can also check on your order status 24 hours a day by going to Check Order Status. Here you can login with your order # and email Address to check order status, view tracking information (if order has shipped), and print copies of your receipt.
Will I be charged sales tax?
Only orders with shipping addresses located in the State of Illinois will be subject to 7.0% sales tax.
Do you accept a Purchase Order (PO)?
Yes, Purchase Orders greater than $100 are accepted from educational and corporate sources.  Please email to info@sportsflagsandproducts.com. If you require a vendor form or W-9 form to be executed, please email requests to info@sportsflagsandproducts.com for processing.
Can I include a gift message?
Yes, gift messages up to 50 characters are included on your order packaging slip.  You will need to enter your gift message during the shopping cart checkout process.
What if I don't want an invoice included?
We do not include invoices or receipts within your order packaging which include pricing. Your invoice/receipt is the email confirmation you receive upon order placement and order shipment.  Either email confirmation will act as your receipt.
Can I order by fax or mail?
Yes, you may order by mail by printing our Mail Order Form.

Please note, on-line ordering is the fastest method of receiving your order and viewing "real time" inventory status of your item(s).
What is your return/exchange policy?
Our Return Policy is simple! You may return an item within 90 days of delivery. For more information, please see our Merchant Policy. Due to the changing stock and availability of our items, we Do Not Accept Exchanges.

Shipping Questions

How much is Shipping?
We offer four (4) shipping methods; Standard Shipping, UPS Next Day Air Saver, UPS 2nd Day Air, and UPS 3 Day Select.

Standard Shipping is either USPS or UPS and averages 1-4 days depending on your shipping address. Our warehouse store is located outside Chicago, IL so if your shipping address is close to Illinois you will receive your order quickly.  Standard Shipping Rates are as follows:

$5.50 for order totals between $0.00 and $60.00
$7.35 for order totals between $60.00 and $100.00
$9.45 for order totals between $100.00 and $150.00
$11.95 for order totals over $150.00

UPS Next Day Air Saver, UPS 2nd Day, and UPS 3 Day Select are based on your shipping state and the weight of your order. Once an item is placed in your shopping cart you will be able to calculate the cost by entering your "ship to state" and choosing either UPS Next Day Air Saver, 2nd Day, or 3 Day.
Can I get my flag tomorrow?
Yes, place your order before 2:00pm CST and select UPS Next Day Air Saver.  Your order will ship the same day and be received by you before 3:00pm (commercial addresses) or 6:00pm (residential addresses).  Please note, Saturday, Sunday, and Holidays are excluded for delivery and same day shipping.
Is Express Shipping Available?
Yes, UPS Next Day Air Saver, UPS 2nd Day Air, and UPS 3 Day Select is available. You may choose either of these options during your shopping cart checkout process. Same day shipping is available if orders are placed before 2:00pm CST for most items. Please see the product page for available shipping options.