Merchant Policy

  Phone: 847-548-0996 (See FAQ for answers to common questions)
  Please note, we do not accept orders over the phone.
  Fax: 253-276-0723
  Email: info@sportsflagsandproducts.com
  Online orders: www.SportsFlagsandPennants.com
  Order Status: Click Here for order status
     
Return Policy: If you received incorrect or defective item(s), Contact Us, select "Incorrect/Defective Item(s)", enter order # and details of what was received. A reply with additional instructions and remedy will be provided promptly.

You may return your item(s) within 90 days of the shipment date. They must be in unused and resalable condition including original tags and packaging. You are responsible for the return shipping charges and we recommend you ship the item(s) via USPS, UPS, or FedEx.

Please fill out the Back of Packing Slip that was included with your order and include it when returning your item(s). If this Packing Slip has been misplaced, Re-Print Return Form and follow instructions. You may use the return addressed label that is included on the Packing Slip to return your item(s).

Once we receive your return, a refund will be issued for the items returned within 10 business days. Original Shipping Charges and Return Shipping Charges are non-refundable. An email confirmation will be sent when the refund has been processed.

If item(s) returned have been used, show wear or are not eligible for resale, the item(s) will be shipped back to the address of record and a refund will not be processed. Other item(s) which are not eligible for Return are Event Merchandise (ie: Super Bowl, World Series, etc.), Dated Merchandise (ie: 2015 Champions, 5-Time Champs), Custom Orders (ie: House Divided, Oversized, and Personalized), Media Orders, and Event Planning Orders.

Due to the changing stock and availability of our items, we Do Not Accept Exchanges. Please order your requested item(s) via our websites and return the unwanted item(s) as described above.
   
Payment Options: Our secure site accepts Visa, Mastercard, American Express, Discover, and PayPal for online orders. If you would rather send a personal check or money order, please use our Mail Order Form.

After your order ships, a charge from "Sports Flags and Products Co." will appear on your next billing statement.

Purchase Orders greater than $100 from Educational Sources can be emailed to info@sportsflagsandproducts.com
   
Shipping Methods: Standard Shipping
If Standard Shipping is selected and your order is placed before 2:00pm CST, your order will ship the same business day (M-F, excluding Holidays). If placed after 2:00pm CST, your order will ship the next business day (Sat., Sun., Holidays excluded).

Order Today / Ships Today Restrictions
Business shipping days are Monday through Friday (Holidays excluded)
Saturday, Sunday, and Holiday shipping is not provided
A validated shipping address must be provided with order
Some products excluded, view the selected product page for details

Example - order placed Tuesday at 1:10pm CST, ships on Tuesday (same business day) via method selected.
Example - order placed Thursday at 8:45pm CST, ships on Friday (next business day) via method selected.
Example - order placed Friday at 3:35pm CST, ships on Monday (next business day) via method selected.

Standard Shipping Rates
$5.50 for order totals between $0.00 and $60.00
$7.35 for order totals between $60.00 and $100.00
$9.45 for order totals between $100.00 and $150.00
$11.95 for order totals over $150.00

P.O. Box and APO/FPO shipping addresses are accepted with Standard Shipping and shipped USPS.

For more details on Standard Shipping, see Shipping Methods.

Express Shipping
If any of our Express Shipping options are selected and your order is placed before 2:00pm CST, your order will ship the same business day (M-F, excluding Holidays). If placed after 2:00pm CST, your order will ship the next business day via the Express Shipping option which was selected with your order (Sat., Sun., Holidays excluded).

Order Today / Ships Today Restrictions
Business shipping days are Monday through Friday (Holidays excluded)
Saturday, Sunday, and Holiday shipping is not provided
A validated shipping address must be provided with order
P.O. Boxes are not accepted with any Express Shipping option
Some products excluded, view the selected product page for details

Example - order placed Tuesday at 1:10pm CST, ships on Tuesday (same business day) via method selected.
Example - order placed Thursday at 8:45pm CST, ships on Friday (next business day) via method selected.
Example - order placed Friday at 3:35pm CST, ships on Monday (next business day) via method selected.

Our Express Shipping options include UPS Next Day Air Saver, UPS 2nd Day Air, and UPS 3 Day Select. Please note, P.O. Boxes and APO/FPO addresses are not accepted with our Express Shipping options (if P.O. Box is entered and Express Shipping option is selected, your order will ship via USPS Priority Mail).

Express Shipping rates are determined by the order weight and shipping address State. Our easy to use shipping calculator is located on the first page of our shopping cart checkout.

For more details on our Express Shipping options, see Shipping Methods.